MTA Bridges and Tunnels
Operates tolled bridges and tunnels in New York City, billed through E-ZPass New York or Tolls by Mail.
E-ZPass Disputes
Dispute an E-ZPass or Toll Violation in New York
Toll notices in New York can come from several different agencies, and each one runs its own dispute process. Here's how to work out who issued yours and how to contest a charge you believe is wrong.
Who Issues Toll Notices in New York?
New York State Thruway Authority
Operates the Thruway, billed through E-ZPass or Tolls by Mail.
Port Authority of New York and New Jersey
Operates the Hudson River crossings and the Staten Island bridges, with a Toll Payer Advocate for disputes.
How Toll Disputes Work in New York
Notices for New York crossings are often billed by mail to the registered owner of the plate. If the notice lists a Toll Payer Advocate or a dispute portal, use that route and keep a copy of what you send. Unpaid tolls and fees can grow over time and, in some cases, affect your vehicle registration.
How to Dispute a Toll Violation in New York
Identify the Issuing Agency
The agency's name, the notice number, and the dispute instructions are printed on your notice.
Check Your Deadline
Dispute windows vary by agency. Use the date on your notice, and don't wait until the last day.
Decide Why the Charge Is Wrong
For example, your transponder wasn't read, you were charged twice, the plate was misread, or you no longer owned the vehicle.
Gather Your Evidence
Collect account statements, payment records, and any documents that support your reason.
Send Your Dispute the Way the Notice Says
Use the address, portal, or form the agency lists, and keep a copy of everything.
Common Reasons to Dispute a Toll Notice in New York
- Your E-ZPass transponder was mounted and funded but wasn't read
- You already paid the toll or were charged twice
- The plate was misread, or the vehicle isn't yours
- You sold, transferred, or reported the vehicle stolen before the trip
- The violation fees were added before you received a first notice
Evidence That Can Support Your Dispute
- Your E-ZPass account statement showing an active, funded account
- Receipts or bank records showing the toll was paid
- Your vehicle registration, or sale and transfer records
- A rental agreement if the vehicle was rented
- Photos of your plate or transponder mounting
How IAMPROSAY Helps
When you choose New York, IAMPROSAY can address your letter to the Port Authority of New York and New Jersey's Toll Payer Advocate at 150 Greenwich Street, 22nd Floor, New York, New York 10007. If a different agency issued your notice, you can change the recipient to match it.
Upload Your Notice
Tell us what happened and share the notice you received.
We Prepare Your Dispute Letter
A letter to the toll authority that sets out your grounds to contest the charge and any improper penalties.
Send It and Track the Response
Download the letter, send it, and keep track of the reply. It's a $49 one-time purchase, with no subscription needed.
FAQ
Frequently Asked Questions About New York Toll Disputes
Send it to the agency named on your notice. New York has more than one toll operator, and each handles its own disputes.
It depends on the agency. The deadline is printed on your notice, and missing it can add fees.
Yes. If your transponder was properly mounted and your account was active and funded, your account statement is strong evidence.
No. The toll dispute letter is a one-time purchase.
Next step
Ready to Dispute Your New York Toll Notice?
Start with the details on your notice, and we'll help you prepare a clear dispute letter for the right agency.